Refund policy

At Atti Amour US, we can only accept returns for items purchased directly through www.attiamour-us.com. If you purchased our products from a third-party retailer, please get in touch with that retailer directly for assistance.

Return Guidelines:

• We are happy to accept returns for any reason. Items must be returned in their original packaging, unopened and unused, within 30 days of delivery.
• Please contact us before returning any items to receive return instructions.
• Refunds will be issued to your original payment method. Please note that original shipping charges are non-refundable.
• Certain sale items may not be eligible for return. Please refer to the product details for specific information.
• A restocking fee of 10% of the purchase amount will be deducted from your refund for all returns.

Important Notes:

• You are responsible for return shipping costs and ensuring the safe return of merchandise. You may choose any carrier that works best for you. Please note that we do not provide return labels.
• Partial order cancellations are not permitted.
• Refunds will be processed within 7-10 business days of the returned items arriving at our distribution center.

Shipping Policy:

• Orders are processed within 1-3 business days, excluding weekends and holidays.
• Standard shipping times may vary depending on your location. You will receive a confirmation email with tracking information once your order has been shipped.
• We are not responsible for delays caused by carriers, customs, or other external factors.
• Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Policy Updates:
Please be aware that our return and shipping policy is subject to change at any time without prior notice.

For any questions or assistance, feel free to contact our customer support team at info@ajincredible.com.